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Shipping & Returns

Shipping Policy

Orders are shipped within 7-14 business days, all items are Handmade by TETRA Jewelry Studio

INTERNATIONAL & LOCAL SHIPPING 

  • FREE SHIPPING

PLEASE NOTE: IT IS THE BUYER'S RESPONSIBILITY TO PAY ANY TAXES THAT CUSTOMS MIGHT CLAIM.

  • Orders over 280$ are shipped via DHL Express mail via messenger for FREE. 

All orders are shipped with a tracking number- please keep track in case of customs delays / other.  

Delivery times are estimated, and delays may occur by post, customs, or holiday.

Return & Exchange Policy

You can return or exchange the item within 14 days of receiving the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tetra.jewelrys@gmail.com

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

We will send you shipping instructions, and the shipping address of our studio. 

 

  • Items must be unworn/unused and in original condition and packaging. Shipping costs will not be returned, and it is the buyer's responsibility to pay for the return shipping costs.   

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