Shipping & Returns
Shipping Policy
Orders are shipped within 7-14 business days, all items are Handmade by TETRA Jewelry Studio
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Israel shipping:
Local shipping is Free.
Estimated delivery time is 2-5 business days.
International Shipping:
Free standard shipping.
Estimated delivery time is 10-14 business days.
We offer EXPRESS free shipping on orders over $500.
Estimated delivery time is 3-5 business days.
Returns and exchanges:
Returns are accepted as long as the jewelry has not been worn and is in its original purchased condition.
Tax Rate:
IT IS THE BUYER'S RESPONSIBILITY TO PAY ANY TAXES THAT CUSTOMS MIGHT CLAIM.
Return & Exchange Policy
You can return or exchange the item within 14 days of receiving the item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tetra.jewelrys@gmail.com
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will send you shipping instructions, and the shipping address of our studio.
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Items must be unworn/unused and in original condition and packaging. Shipping costs will not be returned, and it is the buyer's responsibility to pay for the return shipping costs.