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Terms and Conditions

Welcome to TETRA JEWELRY (hereinafter: “the Company” / “the Website”) – www.tetrajewelry.com.
By using this website, purchasing products, or placing an order, you agree to the terms and conditions set forth below. Please read them carefully before making a purchase.

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1. General

  1. The website serves as an online store for selling handcrafted jewelry, both locally and internationally.

  2. This agreement is written in masculine form for convenience only and applies equally to all genders.

  3. TETRA JEWELRY reserves the right to update or modify these terms and conditions at any time. Updates will take effect once published on the website.

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2. Orders and Payment

  1. Orders may be placed online 24/7 through our secure checkout system.

  2. Prices displayed on the website include VAT for Israeli customers.

  3. For international customers, prices do not include import duties, customs fees, or local taxes. These are the buyer’s responsibility according to the laws of their country.

  4. Payment can be made via credit card, PayPal, or any other payment method offered on the website.

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3. Shipping and Delivery

  1. Domestic shipping within Israel will be handled via private delivery companies

  2. International orders are shipped with trusted carriers such as FedEx.

  3. Delivery times vary depending on the destination and shipping provider. TETRA JEWELRY is not responsible for delays caused by shipping companies, customs, or other external factors.

  4. Customers are responsible for providing accurate and complete shipping details.

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4. Returns and Cancellations

  1. Items may be returned within 14 days of receipt, in accordance with Israeli Consumer Protection Law.

  2. Returned items must be unused, in their original packaging, and in perfect condition.

  3. Customized or made-to-order jewelry (including engravings, special sizes, or personalized designs) cannot be returned or refunded.

  4. Refunds will be issued minus shipping fees and handling costs (if applicable).

  5. International returns are accepted, but customers are responsible for return shipping costs, as well as any customs or import fees.

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5. Warranty

  1. All jewelry is handcrafted from high-quality materials, including 925 sterling silver and 14k/18k solid gold, as described in the product details.

  2. TETRA JEWELRY is not responsible for damage caused by misuse, exposure to chemicals, accidents, impacts, or natural wear over time.

  3. The warranty does not cover loss, theft, or external damage.

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6. Intellectual Property

  1. All images, texts, product designs, and logos appearing on www.tetrajewelry.com are the exclusive property of TETRA JEWELRY.

  2. No content from this website may be copied, reproduced, distributed, or used without prior written permission from the Company.

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7. Customer Service

  1. For any inquiries, please contact our customer service team via email: support@tetrajewelry.com

  2. Customer support is available Sunday to Thursday, 9:00 AM – 5:00 PM (Israel time).​

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8. Governing Law and Jurisdiction

  1. The use of this website and these terms are governed by the laws of the State of Israel.

  2. Exclusive jurisdiction in any dispute shall be vested in the competent courts of the Tel Aviv District, Israel.

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