Frequently Asked Questions
Care & Maintenance
How should I clean my jewelry at home?
Line a small bowl with aluminum foil, add two tablespoons of baking soda, and boiling water.
Let your jewelry soak for 5–10 minutes, then gently polish with a soft cloth.
Can I shower or swim with your jewelry?
We recommend avoiding exposure to water, chlorine, and harsh chemicals to maintain the integrity and shine of your jewelry.
Will silver or gold jewelry tarnish over time?
Sterling silver may naturally oxidize; gold (especially 14K/18K) is more resistant.
Regular gentle cleaning helps preserve its shine.
How can I store my jewelry to prevent damage?
Keep your pieces in a soft pouch or separate compartment to avoid scratching or tangling.
Avoid humid environments.
Do your gemstones require special care?
Yes — lab-grown rubies, sapphires, emeralds, and topaz should be handled gently.
Avoid ultrasonic cleaners unless specifically noted.
Sizing & Fit
How do I know my ring size?
Use our sizing guide here: SIZE GUIDE
Or visit a local jeweler for professional sizing.
What’s the standard ring size for women?
Most common: US size 6 (16.5 mm diameter).
What’s the standard ring size for men?
Most common: US size 9 (19 mm diameter).
Can I order a custom ring size?
Absolutely — we craft each piece to fit you perfectly.
Just leave a note at checkout or contact us directly: tetra.jewelrys@gmail.com
What if I ordered the wrong size?
We offer complimentary resizing on most rings within 30 days.
Some styles may be limited due to design.
- If the ring size you stated in the original order was incorrect or has changed, and you wish to have it resized, we can make the adjustments.
- Our standard resizing fee is 30 USD.
Orders & Custom Design
Do you offer custom jewelry design?
Yes.
We specialize in personalized, one-of-a-kind pieces.
Reach out here to start your design via Whatsapp or email:
Phone number: +972-50-454-0920
Email: tetra.jewelrys@gmail.com
How long does a custom piece take?
Typically 2–4 weeks, depending on complexity. Rush orders may be available upon request.
Can I engrave a name or date?
Yes — we offer engraving on most rings, bracelets, and pendants.
Do you offer couples workshops for wedding rings?
Yes, we host intimate workshops for couples to craft their own rings. Details here: [Link to workshop page]
I saw something on Instagram — can you make it for me?
If it’s one of our designs, definitely.
If it’s not, we’ll work together to create something inspired, yet unique.
Materials & Craftsmanship
What materials do you use?
We use solid 925 sterling silver, 14K/18K gold, and lab-grown or natural gemstones sourced responsibly.
Are your diamonds real?
Yes — we use lab-grown diamonds and natural stones.
Are your materials ethically sourced?
Absolutely.
We are committed to sustainable practices and ethical sourcing.
What is wax casting and do you use it?
Yes, many of our pieces are hand-carved in wax and cast in precious metals, capturing organic textures.
Product Details
Is each piece handmade?
Yes — every item is designed and handmade by Guy Schwartz in our studio with attention to detail.
Are the textures and finishes natural?
Many of our textures mimic natural forms — rock, water, roots — and are shaped organically.
What makes your jewelry different?
We blend artistic freedom with deep love for nature — every creation is personal and timeless.
Brand & Philosophy
Who designs the jewelry?
Every piece is designed by Guy Schwartz — combining craftsmanship, passion, and nature-inspired aesthetics.
Where are you based?
Our studio is located in Israel, and we ship worldwide.
How did the brand start?
Born from a deep love of crafting and nature, Guy Schwartz began shaping jewelry that expresses emotion, movement, and storytelling.
Do you offer wholesale or stockist opportunities?
Yes — please contact us for wholesale inquiries.
How can I contact you?
Use our contact form or email us at tetra.jewelrys@gmail.com.
We usually reply within 24–48 hours.